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FAQ's

How are ribbons presented?

All our ribbons come beautifully presented on a wooden spool as standard. Ribbons that are 3" and wider are presented on wooden dolly pegs.

Velvet Silk Ribbons and scarves are folded.

How much ribbon do I need?

Our standard ribbon length is approx. 2m (however due to the handmade nature of our items, allow for up to 20cm difference in length). We do also offer various alternative lengths depending on colours (see the dropdown menu on your desired colour ribbon to see if there are alternative length variants available). 2m is plenty long enough for a trailing tail if being used to tie around your wedding bouquet.

All lengths are continuous with no seams.

For cakes, one 2m spool is usually long enough to create a bow depending on the size of the cake.

We recommend 2” widths for bouquets and 1” widths for stationery and hand fasting usage. Cakes look great with both 2” and 3” widths.

If you require an alternative length and it is not available on the shop then please get in touch.

 

I can't find what I am looking for. Do you have additional stock not listed/can I make a custom order?

Yes! Just because an item is not available does not mean that we cannot help. Depending on what you require and when you require it by, we will do our very best to accommodate your request. We also LOVE creating new colours and designs so if it's a completely new colour you are after or a particular size or type of silk fabric, please email us at hello@thesilkstudio.uk to discuss. We also accept large order requests - please see our Large Orders page for details.

 

What is natural dye?

The Silk Studio is an advocate for harnessing the beauty of nature. We pride ourselves on using natural dye matter wherever possible which can take the form of leaves, flowers, bark, roots, pips, berries, vegetables and occasionally, insects. 

Occasionally, we  purchase natural dye extracts to help us to achieve specific shades. This is typically the case where certain species are not available in the UK, and only grow in certain countries. These are sourced from ethical and reputable companies and come from natural sources.

It is not always possible or practical to use natural or hand dye methods to achieve certain colours. In this case, we always ensure to source our silks from reputable and ethical sources.

What are your delivery/returns policies?

Please head to our Delivery and Returns page to find out more

 

How should I care for my silk?

Silk is a delicate, luxurious fabric that requires gentle care to maintain its beauty. Follow these tips to keep your silk accessories and silk ribbons looking their best.

Caring for Silk Accessories (Scrunchies & Bows):

  • Wash by hand only if absolutely necessary, using pH-neutral soap and cool water.
  • Avoid harsh detergents, fabric softeners, or bleach, which can damage the silk fibres.
  • Do not wring or twist—gently press out excess water with a clean towel.
  • Lay flat to dry away from direct sunlight to prevent fading.
  • If needed, steam or iron on a low heat setting to remove creases.
  • Store in a dry place to prevent snagging or damage.

Caring for Silk Ribbons:

  • Keep ribbons on the spool until ready to use to prevent creasing.
  • If creased, lightly steam or iron on a low setting—avoid high heat.
  • Do not soak—silk is colour-fast, but excess water could cause slight colour transfer.
  • Hand wash only if necessary, using a pH-neutral soap and cold water, then air dry flat.
  • To prevent fraying, cut ends at a 45-degree angle.
  • Store in a cool, dry place to maintain their delicate texture.

By following these simple steps, your hand-dyed silk accessories and ribbons will stay beautiful and luxurious for years to come. 

 

If you have further questions or need personalized assistance, please don't hesitate to contact our customer support team. We're here to help you enjoy the elegance and luxury of The Silk Studio's hand-dyed silk accessories.