DELIVERY

We pride ourselves on our fast dispatch times. We aim to send out your order within TWO working days of the order being placed.

If you require your order more urgently, there may be the option for the order to be sent out sooner. Please email hello@thesilkstudio.uk to discuss this with us prior to making your order.

We send all orders using Royal Mail. All orders under the value of £50 are sent using Royal Mail 2nd Class service (delivery aimed for 2-3 working days) unless you have selected the express delivery option at the checkout. In which case, your order will be sent via Royal Mail 1st Class (delivery aimed for 1 working day). All orders over the value of £50 are sent using a trackable service - Royal Mail 48 hour tracked for standard deliveries over £50 and Royal Mail 24 hour tracked for express deliveries over £50.

We may be able to send your order via Royal Mail Guaranteed Next Day before 1pm. Please email us to discuss prior to making your order so we can confirm whether we can facilitate this.

Please kindly note that we cannot be held responsible for items which arrive late due to the wrong delivery method having been selected at the checkout, or due to delays of the courier service which are outside of our control. Please therefore take extra care when selecting the delivery method at the checkout.

We currently only deliver within the United Kingdom and do not ship internationally. Any orders from overseas (with an overseas delivery address) will be cancelled and refunded.

RETURNS

All our ready to ship items can be returned for a full refund or exchanged for an alternative item(s) making up the same value if returned to us within 14 days of placing your order providing that they are returned in the same condition they were sent. We ask that ribbons are returned to us ravelled on their spools and crease free so we can resell them.

Please note that items made as a custom order cannot be returned or exchanged for a refund. This does not effect your statutory rights. Please make note of the ‘perfectly imperfect’ nature of the ribbons and order a sample if you are looking to check the colour before purchasing a full spool.

To arrange your return please email hello@thesilkstudio.uk providing your name, address, order number and the reason for your return (along with any photos). Once we have agreed to your refund/exchange, we will provide you with the returns address. Please note that unless the items are agreed by us to be faulty, we do not cover the cost of posting the items back.